Connecting Your Alexa Device to Wi-Fi for the First Time
You should have already downloaded and installed the Alexa app by now. If not, please do so via the App Store for iPhone, iPad, or iPod touch devices and Google Play for Android. If this is your first Alexa-enabled device, you may not need to take steps 2-4 below. Instead, you will be prompted to begin setup once the app has been launched.
Connecting Your Alexa Device to a New Wi-Fi Network
If you have an Alexa device that had already been set up in the past but now needs to be connected to a new Wi-Fi network or an existing network with a changed password, follow these steps.
Troubleshooting Tips
If you’ve carefully followed the above instructions and still can’t seem to connect your Alexa-enabled device to your Wi-Fi network then you may want to consider trying some of these tips.
Try restarting your modem and router. Try restarting your Alexa-enabled device. Try resetting your Alexa-enabled device to factory settings. Make sure that your Wi-Fi password is correct. You can confirm this by trying to connect with another device using the same password. Try updating the firmware on your modem and/or router. Move your Alexa-enabled device closer to your wireless router. Move your Alexa-enabled device away from possible sources of signal interference, such as baby monitors or other wireless electronics.
If you’re still unable to connect, you may want to contact the device manufacturer and/or your internet service provider.
