Why Is Facebook Pay Not Working?
There are numerous possible reasons you can’t send or receive money:
You’re in a country where FB Pay isn’t supportedYou’re not old enough to use itThe recipient declined the paymentYou don’t have an active Facebook accountYou don’t have a valid payment methodThe app is corrupted or outdatedYour network (or Facebook’s) is down
How to Fix It When Facebook Pay Isn’t Working
Given the several reasons listed above, there’s more than one fix, depending on the specific problem you’re experiencing. Walk through these tips in order to address the more likely fixes first. As you’d expect, there isn’t really a quick fix if you don’t meet the location or age requirement. But it’s important to know those requirements now before you go through the rest of these troubleshooting steps. For whatever reason, the payment appears to be stalled, but then the message doesn’t update when the payment actually completes. There’s nothing else you can do but realize this might just be how it works sometimes. This isn’t a case where Facebook Pay isn’t working, but instead a situation where the account simply isn’t fully set up to receive money. To do this from the desktop site, go to Facebook Pay. If you’re in the Messenger app, find Facebook Pay in the menu. We recommend first removing and then re-adding the payment method to perform a “refresh” of its connection to Facebook Pay. If that doesn’t work, contact the company that handles your payments (PayPal or the card provider) to see what the problem is. Despite the fact that you can use Messenger without an active Facebook account, the Facebook Pay portion won’t work unless you have an active account. Sometimes, little glitches with Facebook as a whole or FB Pay specifically can be solved by reestablishing a connection to Facebook. There might be an update you haven’t applied yet that fixes a bug causing problems. Or, the app or browser cache could be to blame. For example, if FB Pay isn’t working on your phone while you’re on Wi-Fi, turn off Wi-Fi and try again using your mobile plan’s internet. Or, do the opposite: if mobile data isn’t working, switch to Wi-Fi.
