Causes of the ‘Internet Explorer Has Stopped Working’ Message

As with many Windows issues, the problem typically comes down to programs being unable to access specific library files known as DLLs (dynamic-link libraries). These allow programs to communicate, share data, and function properly, but when these files are damaged or misplaced, applications cease to function. The error also can stem from damaged cache files and incompatible plug-ins.

How to Fix ‘Internet Explorer Has Stopped Working’ Errors

Troubleshooting the most likely culprits could fix the issue so you can get back to your favorite online content.

Still Running Into Problems?

If you can’t find the root of the problem, use a different web browser such as the Microsoft Edge browser or alternatives such as Google Chrome or Mozilla Firefox. If you can’t (or don’t want to) diagnose and fix the issue, consider getting help from a reputable repair service. Microsoft no longer supports Internet Explorer and contacting their customer service department is unlikely to help.