Is Slack Down Right Now?
First, you’ll want to make sure that Slack is up and running and that your internet connection is working properly. Try these steps to see if you can find the problem.
How to Fix Slack Issues
If no one else is reporting problems with Slack, then the problem is probably on your end. There are a few things you can try if Slack doesn’t seem to be working for you, but it’s doing fine for everyone else.
How to Collect and Send Net Logs if You’re Using Slack Desktop
One last diagnostic tool that Slack offers comes in the form of Net logs. This is more appropriate if you are having intermittent connectivity issues. How you collect Net Logs depends on how you’re accessing Slack. If you are accessing Slack via the Desktop app, follow these steps.
How to Collect and Send Net Logs If You’re Using Slack in Chrome
If you are accessing Slack in Google Chrome, follow these steps.
Common Slack Error messages
Here are some of the more common error messages you might see when Slack isn’t working, and what they mean.
Security Software Errors
These errors generally relate to security software you have in place that is preventing Slack from working properly. You may need to adjust the settings on that software.
ERR_ACCESS_DENIEDERR_NETWORK_ACCESS_DENIEDERR_BLOCKED_BY_CLIENTERR_CONNECTION_CLOSEDERR_CONNECTION_RESETERR_ADDRESS_UNREACHABLEERR_CONNECTION_TIMED_OUT
Internet Connection & Proxy Errors
These error messages mean your internet connection or proxy server isn’t getting you to Slack’s servers. You will need to contact the people who maintain your proxy server or your internet service provider.
ERR_NAME_NOT_RESOLVEDERR_NAME_RESOLUTION_FAILEDERR_NAME_NOT_RESOLVEDERR_NAME_RESOLUTION_FAILEDERR_TUNNEL_CONNECTION_FAILEDERR_PROXY_CONNECTION_FAILED
If You Still Can’t Access Slack
Unfortunately, sometimes Slack goes down and the only thing you can do is wait it out. Slack is very reliable though, typically recording a 99.990 and greater uptime in a given month. You can view that history on Slack’s status page.
