Unlike many other web service providers, that means that you can’t quickly identify the status of Yahoo!’s services. The following sequence of steps may help you identify and/or resolve problems when Yahoo! Mail isn’t working.
Steps to Take When Yahoo Mail Seems Down
Additionally, a quick search of Twitter can help you figure out if other people are experiencing problems connecting to Yahoo! Mail. Search for terms such as Yahoo! Mail, YahooMail, or #yahoomail. Follow the links on each of these terms to see recent Twitter search results for each item. If you see several recent Tweets from people that mention problems with Yahoo! Mail, any issue you are experiencing likely affects many accounts, not just yours. If either of these status services indicates an issue, you can stop troubleshooting. The problem is one that the team at Yahoo Mail will need to work to resolve. If no problems are reported with these tools, it’s time to troubleshoot your setup. If you use a laptop, tablet, or phone, you might try to connect to a different network. For example, try to connect to a different Wi-Fi network nearby, such as at a local library, coffee shop, or workplace. Or, if your device has a cellular connection, such as a smartphone, turn off Wi-Fi so that your device connects instead to your mobile provider’s network. After you switch networks, try to connect to Yahoo! Mail again. Choose one of the above browsers, install it on your device, open it, then go to https://mail.yahoo.com and sign in. On the Yahoo Mail sign-in page, tap or click on the “Trouble signing in?” link. This will take you to the start of the account access recovery process. On this page, enter any one of four pieces of information to start the recovery process:
An email addressA mobile phone numberA recovery email addressA recovery phone number
Follow the instructions, which will vary based on the recovery method and information you’ve provided.
